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Privacy Policy

Reset & Rise Coaching holds certain information about you. This document explains how that information is used, who it may be shared with, and how it is kept secure. This notice is not exhaustive, and I am happy to provide further details on request.
Please send any requests to wellness_with_jenni@outlook.com.

 

I keep this Privacy Notice under regular review.


Last reviewed: 17 November 2025


 

WHAT I DO

Reset & Rise Coaching provides holistic health-coaching services designed to help clients improve their wellbeing through sustainable lifestyle, nutrition, mindset, and behavioural changes.


My work centres on preventative wellbeing, supporting you to understand the root of your challenges and empowering you with practical tools and personalised strategies to help you feel more balanced, energised, and well.

 

HOW I OBTAIN YOUR PERSONAL DATA

Information Provided by You

 

You provide personal data in the following ways:

  • Completing a health or wellbeing questionnaire

  • Signing coaching agreements or terms of engagement

  • During coaching sessions

  • Through email, telephone, online forms, or post

  • Making credit card or online payments

 

This may include:

  • Basic personal details

  • Details of interactions such as appointment requests

  • Wellbeing/lifestyle information you choose to share

  • Assessments or worksheets you complete

  • Payment information

 

I use this information to provide personalised health-coaching services. The legal basis for holding your data is legitimate interest.

 

After your coaching programme ends, I retain your personal data for the period recommended by professional guidelines such as those set by BANT and CNHC (where applicable). This ensures I can respond to any complaint or administrative requirement. The legal basis here is contract administration.

 

Information from Other Sources

I may receive wellbeing-related information such as laboratory or functional test results if you choose to complete external testing.


I only use this information to support your coaching process, on the basis of legitimate interest.

 

If information is shared by another healthcare professional (e.g., GP, therapist, nutrition practitioner), this will only occur with your express consent. Without this consent, I cannot coordinate information, meaning the support provided may be less comprehensive.

 

HOW I USE YOUR PERSONAL DATA

I act as the data controller when using your personal data for coaching purposes.
I may also act as a processor when handling information from testing companies or other providers.

 

I take all reasonable steps to ensure your personal data is protected in line with the UK General Data Protection Regulation (UK GDPR) and my duty of professional confidence. This includes secure storage and limited access to authorised personnel only.

 

I may use your information where there is an overriding public interest—for example, safeguarding concerns or legal requirements such as a court order.

 

I may contact you for marketing purposes such as newsletters, but only with your explicit consent.

 

DO YOU SHARE MY INFORMATION?

I keep your information confidential. Information is only shared with third parties with your express consent, except for:

  • Professional bodies such as CNHC or BANT if required to process a complaint

  • Contractors who provide administrative or professional services (e.g., payment processors), who must keep your data confidential

  • Those to whom rights or duties under our agreement may be transferred

  • Legal or law-enforcement bodies if required or permitted by law

 

I may share your information with supplement companies or testing providers only to facilitate purchases or testing processes—and I will not share sensitive details unless you authorise me.

 

If I believe you are at risk of serious harm, I may share relevant information with your GP, emergency services, or appropriate safeguarding authorities under the legal basis of vital interests.

 

I may share anonymised case information for professional development or supervision, but only with your explicit consent.


 

YOUR RIGHTS

You have the right to:

  • Access, amend, or request deletion of your personal data

  • Correct inaccurate information

  • Request that I stop processing your data (unless legally or contractually required)

  • Receive a structured, machine-readable copy of your data

  • Object to certain types of processing

 

To make a subject access request or invoke any of these rights, please write to the Data Controller at wellness_with_jenni@outlook.com.


I will respond within 20 working days.

 

I do not carry out automated decision-making using your personal data.

 

DATA SECURITY

I use your information only in accordance with UK GDPR, which requires personal data to be processed lawfully, fairly, and transparently.

 

Confidentiality is upheld at all times. I store information securely, restrict access, and use secure, encrypted systems where appropriate. Any external processors must meet strict data-protection requirements.

 

wellness_with_jenni@outlook.com is registered with the Information Commissioner’s Office (ICO) as a data controller. You can view the registration by searching the business name on the ICO website.


 

RETENTION

All records held by Reset & Rise Coaching are retained for the duration recommended by the relevant professional bodies (e.g., BANT, CNHC). This is typically to ensure continuity, meet legal obligations, and manage potential complaints.

 

WEBSITE TECHNICAL DETAILS

Forms

The website may use secure electronic forms with features designed to protect your privacy.

 

Cookies

Cookies are used only for technical functionality and do not collect personally identifiable information.


Some cookies may store presentation preferences.

 

Analytics tools, such as Google Analytics, may also use cookies to monitor website usage trends. No personally identifiable data is used in these reports.

You may manage cookies through your browser settings.

 

Analytics

I use analytics software such as Google Analytics to understand website usage. No personally identifiable information is used.


Google’s own privacy policy is available on their website.

 

COMPLAINTS

If you wish to complain about how your data is used, please contact the Data Controller at wellness_with_jenni@outlook.com.

 

If you remain dissatisfied, you may contact the Information Commissioner’s Office:

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